Shipping Policy
We aim to get your order to you quickly, safely, and with clear communication at every step. We absorb card processing fees so these are included in the listed product prices alongside any applicable NZ tax.
New Zealand Shipping
We ship nationwide using tracked courier services with NZ Post.
Delivery timeframes
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Urban addresses: 2–6 working days
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Rural addresses: 3–7 working days
(Delivery times may vary during peak seasons or severe weather.)
Shipping rates
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Free Shipping for orders over $200 in NZ only
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Economy Tracked Courier to urban addresses is a flat $8.
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Economy Tracked Courier to rural addresses is a flat $14.
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These rates are confirmed at checkout based on your location.
All NZ orders include tracking. You’ll receive your tracking link once your order has been packed.
International Shipping
We ship internationally using reliable tracked services with NZ Post.
Rates are based on package weight and can be calculated at checkout.
Delivery timeframes
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Australia: 5–10 working days
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Rest of world: 7–15 working days
(Delays may occur due to customs processing or local postal networks.)
Customs & import fees
Any customs duties, taxes, or import fees are the responsibility of the buyer. Please check your country’s regulations before ordering.
For US customers, US import duties and taxes may apply upon delivery. This is the buyers responsibility and may change without notice from us, as directed by US authorities. As of 24/02/2026, there is a 10% import duty tax that will be applied to all orders.
Order Processing
Orders are usually packed and shipped within 2–3 working days. If there is any delay or stock issue, we’ll contact you promptly.
Shipping Issues
If your parcel is delayed, damaged, or missing, please contact us as soon as possible with your order number. We’ll work with the courier to resolve the issue.
Address Accuracy
Please double‑check your shipping address at checkout. We can’t replace or refund orders that are delivered to an incorrect address provided by the customer.