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Shipping Policy

We aim to get your order to you quickly, safely, and with clear communication at every step. We absorb card processing fees so these are included in the listed product prices alongside any applicable NZ tax.

New Zealand Shipping

We ship nationwide using tracked courier services with NZ Post.

Delivery timeframes

  • Urban addresses: 2–6 working days

  • Rural addresses: 3–7 working days

    (Delivery times may vary during peak seasons or severe weather.)

Shipping rates

  • Free Shipping for orders over $200 in NZ only

  • Economy Tracked Courier to urban addresses is a flat $8.

  • Economy Tracked Courier to rural addresses is a flat $14.

  • These rates are confirmed at checkout based on your location.

All NZ orders include tracking. You’ll receive your tracking link once your order has been packed.

 

International Shipping

We ship internationally using reliable tracked services with NZ Post. NZ Post will then use the national postal service of the delivery country. 

Rates are based on package weight and can be calculated at checkout. 

Delivery timeframes

  • Australia: 3–7 working days

  • Canada: 3 - 10 working days

  • Rest of world: 4–13 working days

    (Delays may occur due to customs processing or local postal networks.)

Customs & import fees

Any customs duties, taxes, or import fees are the responsibility of the buyer. Please check your country’s regulations before ordering.

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For Japan customers, Orders may be charged Japanese import tax (currently 10%), and a small handling fee, collected by the carrier on delivery and not included in our shipping price.

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For US customers, we have paused delivery to the US. Tariffs and duties are now beyond what either our business or you would be willing to pay.

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For Chile & Argentina customers, orders will be required to pay IVA on arrival in the country.

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For Peru customers, duty and IGV apply only above US$200 per order. These are not included in the shipping cost and are payable direct to the customs/tax service in country.

 

Order Processing

Orders are usually packed and shipped within 1–2 working days. If there is any delay or stock issue, we’ll contact you promptly.

 

Shipping Issues

If your parcel is delayed, damaged, or missing, please contact us as soon as possible with your order number. We’ll work with the courier to resolve the issue.

 

Address Accuracy

Please double‑check your shipping address at checkout. We can’t replace or refund orders that are delivered to an incorrect address provided by the customer.

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