Refund Policy
We want you to be confident in the tools you buy from Smart Elevation. If something isn’t right, we’ll work with you to sort it out quickly and fairly.
Faulty or damaged items
If your item arrives faulty or becomes faulty through normal use, we’ll repair, replace, or refund it in line with the Consumer Guarantees Act. Please contact us within 14 days of receiving your order with your order number and a photo of the issue.
​
Change of mind
Because we’re a small business, we don’t offer refunds or exchanges for change‑of‑mind purchases. Please choose carefully and reach out if you have any questions before ordering.
Incorrect items
If we send you the wrong item, we’ll fix it at our cost. Contact us within 7 days of delivery and we’ll arrange a replacement or refund.
​
Returns process
-
Email us at smartelevationoffice@gmail.com with your order number and details.
-
Items must be returned in unused condition with original packaging (unless faulty).
-
Once we receive and inspect the item, we’ll process your refund or replacement.
​​
Shipping costs
-
For faulty or incorrect items: we cover return shipping.
-
For all other returns: shipping costs are the buyer’s responsibility.
​​
Custom or made‑to‑order items
These cannot be returned unless faulty.
​